enps.pro
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eNPS Calculator

Calculate your team eNPS in seconds. Enter how many employees rated you in each of the three groups - we calculate the score and interpretation live.

How many employees responded?

+42 eNPS score
38responses
58%promoters
16%detractors
Excellent 🚀Your team recommends you without hesitation. Keep it up!

What is eNPS?

eNPS (Employee Net Promoter Score) is a measure of employee loyalty. It grew out of the classic NPS - instead of asking customers about a product, we ask the team one thing: "how likely are you to recommend us as a place to work?". Answers on a 0-10 scale split people into three groups:

0
1
2
3
4
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6
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10
Detractors · 0-6
Passives · 7-8
Promoters · 9-10
% promoters − % detractors = eNPS

How to calculate eNPS, step by step

1

Count the groups

Count employees who gave 9-10 (promoters), 7-8 (passives) and 0-6 (detractors).

2

Convert to percentages

Divide the number of promoters and detractors by the total responses and multiply by 100.

3

Subtract

Subtract the percentage of detractors from the percentage of promoters. The result is between -100 and +100.

Example: 22 promoters, 10 passives, 6 detractors out of 38 responses → 58% - 16% = eNPS +42. (Passives are not in the formula but count toward the total.)

How to read the result?

There is no single "norm" - it depends on industry and country. These thresholds are a good reference:

+50 … +100ExcellentThe team is delighted. Rare - nurture it.
+10 … +49GoodSolid, most people are promoters. Worth maintaining.
0 … +9FairNeutral. Clear room for improvement.
−100 … −1Needs workMore detractors than promoters. Time to talk to the team.

Stop calculating by hand every quarter

In enps.pro you send one anonymous link, and the eNPS score and comments calculate themselves.

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